Office Fitout Professionals

Perth’s turnkey commercial office fitout, design and construction specialists

Privacy Policy

Effective Date: 26 June 2026

Last Updated: 26 June 2026

Document Version: 1.0

1. Introduction

Office Fitout Professionals (“we,” “us,” “our,” “OFP,” or “Company”) is a commercial office fitout, design and construction business based in Perth, Western Australia (Builders Registration BP12706). This Privacy Policy explains how we collect, use, store, share, and protect personal information across our website, digital platforms, and services.

This policy applies to:

Visitors to ofp.com.au and our website
Prospective clients who contact us for information or quotes
Clients who engage our commercial fitout, interior design, partitions, construction, and renovation services
Anyone who provides information through contact forms, booking systems, or direct communication

By accessing our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Data Categories Collected

2.1 Information You Provide Directly

Contact Forms & Enquiries

First name and last name
Email address
Phone number
Suburb and property address
Message content describing your enquiry
Any other information you voluntarily provide

Quote & Site Measure Booking

Full name and contact details
Company name and industry
Business premises address and suburb
Preferred date and time for an initial consultation
Scope of work (commercial fitout, medical/dental fitout, partitions, de-fit, construction, or renovation)
Budget and project timeline information

Client Project Data

Floor plans, lease documents, and site measurements
Building permit and council/Shire approval documentation
Architectural concept drawings and design specifications
Furniture, fittings, flooring, lighting, and partition selections
Project management software records (tasks, milestones, progress updates)
Photographs of the premises and completed work (with consent)
Trade and subcontractor coordination details relevant to your project

Communication & Correspondence

Email messages and attachments
Phone call notes and call summaries
Site visit and consultation notes
Support requests and feedback on our services

2.2 Information Automatically Collected

Website & Technical Data

IP address and approximate geolocation
Device type, operating system, and browser version
Pages visited and time spent on each page
Referring source (how you found us) and exit pages
Session information and unique identifiers

Analytics & Behavioural Data

Interaction patterns with our website and content
Which products, designs, or pages you view
Form submission patterns and completion rates
Quote request and enquiry conversion data

3. How We Use Your Information

3.1 Service Delivery

Respond to enquiries and provide information about our fitout, design and construction services
Schedule and manage consultations and site visits
Produce concept designs, space plans, and architectural drawings
Prepare and submit building permit and approval documentation
Manage project delivery, including trades, furniture, and fittings coordination
Provide post-fitout support and handover services

3.2 Business Operations

Maintain accurate client records and enquiry databases
Process payments, deposits, and manage billing
Execute contracts and manage service agreements
Track job progress, scheduling, and deliverables
Document communications and project decisions

3.3 Marketing & Business Development

Identify potential clients and follow up on enquiries
Create case studies and before/after galleries (with client permission)
Refine our service offerings and product range
Develop targeted marketing campaigns
Build and maintain enquiry and prospect pipelines

3.4 Analytics & Continuous Improvement

Analyse website usage and user behaviour patterns
Track which products and content generate interest
Measure campaign and website effectiveness
Identify technical issues and usability problems
Improve website functionality and user experience

3.5 Communication

Send appointment and site measure reminders and confirmations
Provide quote, project, and installation updates
Follow up on initial enquiries and quotes
Request feedback on our services
Send promotional materials and offers (with consent)

3.6 Compliance & Legal Obligations

Meet legal requirements under the Australian Privacy Act
Enforce terms of service and contracts
Prevent fraud and unauthorised access
Respond to lawful requests from authorities
Maintain audit trails and compliance records

4. Data Recipients & Third-Party Sharing

4.1 Data Processors & Service Providers

We share your information with trusted partners who process data on our behalf:

Service Category	Providers Used	Purpose
Website Hosting & Infrastructure	WordPress hosting provider (or similar)	Website hosting, security, backups
Analytics & Tracking	Google Analytics, Meta Pixel	Website performance, user behaviour analysis
Email Marketing & Communications	Mailchimp, SendGrid, or similar platforms	Email campaigns and automated communications
Quote & Appointment Management	Calendly, Google Calendar, or similar	Scheduling site measures and consultations
CRM & Client Management	HubSpot, Salesforce, or similar CRM systems	Client relationship management and tracking
Form Management & Lead Capture	Gravity Forms or native WordPress forms	Contact form and quote request handling
Payment Processing	Stripe, PayPal, or similar processors	Processing deposits, payments and invoicing
Project Management Software	Internal project management/tracking platform	Tracking project milestones and providing client progress updates
Council & Building Approvals	Local council/Shire building services	Processing building permits and approvals on your behalf

4.2 Data Sharing Within Office Fitout Professionals

Sales and customer service teams receive enquiry information
Installation and project teams receive job and site details
Office and finance staff receive billing and payment information
Management receives aggregated analytics and business insights

4.3 Data We Do NOT Share

We do not sell personal information to third parties
We do not rent or lease contact lists
We do not share data with unaffiliated marketing companies
We do not disclose data to data brokers
We do not share client data with competitors

4.4 Sharing with Legal Authority

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect the rights and safety of Office Fitout Professionals, our users, or the public.

5. Data Retention

5.1 Retention Periods by Data Category

Data Type	Retention Period	Reason
Website Analytics Data	90 days (aggregated)	Performance tracking and optimisation
IP Logs & Technical Data	30 days	Security and fraud prevention
Contact Form & Quote Enquiries	12 months	Lead tracking and follow-up
Email Communications	24 months	Business continuity and reference
Consultation & Site Visit Records	24 months	Service continuity and history
Project, Design & Building Approval Records	Duration of project + 7 years	Warranty, dispute resolution, building compliance
Marketing & Prospect Lists	Until opt-out or 2 years inactivity	Sales pipeline management
Financial Records & Invoices	7 years	Tax and legal compliance
Cookie Data	Until browser cleared	Session management

5.2 Data Deletion

Upon request, we will delete your personal information within 30 days, except where:

Data is required for legal compliance or tax obligations
Data is necessary to enforce contracts or complete a job already in progress
Data has been anonymised or aggregated
Data has already been shared with third parties (deletion requires their action)

To request deletion, contact: peter@ofp.com.au

6. User Rights & Controls

6.1 Your Privacy Rights

Right to Access

You may request a copy of your personal information. We will provide it within 30 days in a readable format.

Right to Correct

You may request correction of inaccurate or incomplete information. We will update records within 30 days.

Right to Delete

You may request deletion of your personal information. We will delete within 30 days unless legal obligations require retention.

Right to Data Portability

You may request your data in a portable, machine-readable format (CSV, JSON, etc.). We will provide within 30 days.

Right to Opt-Out

Opt out of marketing communications by clicking “unsubscribe” in emails
Opt out of analytics and tracking via browser settings (some functionality may be limited)
Manage cookie preferences through our cookie banner

Right to Restrict Processing

You may restrict how we use your data in certain circumstances. We will honour reasonable restrictions while maintaining core service functionality.

6.2 How to Exercise Your Rights

Email: peter@ofp.com.au
Phone: (08) 6465 4900
Mailing Address: 10/8 Booth Place, Balcatta WA 6021, Australia
Website: ofp.com.au

Please include your full name, email address, and a clear description of your request. We will respond within 30 days. Complex requests may take an additional 30 days.

7. Security & Data Protection

7.1 Security Measures

Office Fitout Professionals implements industry-standard security practices to protect your information:

Technical Security

SSL/TLS encryption for data in transit
Encrypted storage for sensitive data at rest
Firewalls and intrusion detection systems
Regular security reviews and vulnerability testing
Secure authentication for internal systems

Administrative Security

Access controls limiting data to authorised personnel only
Staff confidentiality agreements
Regular privacy and data handling training
Role-based access control systems
Audit logs and activity monitoring

Physical Security

Secure office facilities with restricted access
Backup systems and disaster recovery protocols
Secure handling of physical documents, plans, and contracts

7.2 Limitations

While we take security seriously, no system is 100 percent secure. We cannot guarantee absolute protection against all threats. Use our services at your own risk.

7.3 Data Breach Notification

If we discover a breach affecting your personal information, we will:

Notify you without undue delay (within 30 days)
Provide details of the breach and affected data
Suggest steps you can take to protect yourself
Notify relevant authorities where required by law

8. Children’s Privacy

Our website and services are not intended for users under 18 years old. We do not knowingly collect information from minors. If we become aware that a minor has submitted information, we will delete it immediately and request age verification from the account holder.

9. Cookies & Tracking Technologies

9.1 Cookie Types

Essential Cookies (Required)

Session management and authentication
Security and fraud prevention
Basic website functionality

Performance & Analytics Cookies (Optional)

Website analytics and traffic tracking
Performance monitoring and optimisation
User experience improvement

Marketing Cookies (Optional)

Personalised content and advertising
Retargeting and remarketing campaigns
Social media integration

9.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit website functionality.

9.3 Third-Party Tracking

Third parties may set their own cookies and tracking pixels on our website. Review their privacy policies for details on how they handle your information.

10. Compliance with Privacy Laws

10.1 Australian Privacy Act Compliance

Office Fitout Professionals complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including:

Lawful and fair collection of personal information
Limited use and disclosure of information
Data quality and security standards
User access and correction rights
Openness and transparency in practices
Individual privacy complaint handling

10.2 Other Jurisdictions

If you are located outside Australia and interact with our website or services, we will handle your personal information in accordance with this policy and applicable local laws to the extent they apply.

11. Third-Party Links & Services

Our website may contain links to third-party websites and services. Office Fitout Professionals is not responsible for their privacy practices or content. Review their privacy policies independently before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, new features, or business practices. When we make material changes, we will:

Post updates here with a new “Last Updated” date
Notify users of material changes via email or prominent notice on our website
Request consent if required by law

Your continued use of our services constitutes acceptance of updated policies.

13. Complaints & Dispute Resolution

13.1 Contact Office Fitout Professionals First

If you have privacy concerns or complaints:

Email: peter@ofp.com.au
Phone: (08) 6465 4900
Mailing Address: 10/8 Booth Place, Balcatta WA 6021, Australia
Website: ofp.com.au

We will investigate and respond within 30 days.

13.2 Regulatory Authorities

If dissatisfied with our response, you may contact the relevant regulatory authority:

Australia (OAIC)

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

14. Limitations & Disclaimers

This privacy policy is for informational purposes and is not a substitute for legal advice. Office Fitout Professionals provides this policy “as-is” without warranties. We are not liable for unauthorised access, data loss, or breaches beyond our reasonable control.

For specific legal guidance regarding your privacy rights, consult a qualified privacy attorney.

15. Contact Information

Office Fitout Professionals Privacy & Compliance

Email: peter@ofp.com.au
Phone: (08) 6465 4900
Mailing Address: 10/8 Booth Place, Balcatta WA 6021, Australia
Website: ofp.com.au

16. Acknowledgment

By using Office Fitout Professionals’s website, services, or platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection and use of your information as described.